Employment Opportunities


Business Development Center Representative

Knauz Automotive Group in Lake Bluff is currently accepting applications for a full-time Business Development Center Service Coordinator. This position focuses on receiving inbound calls for all 5 service department stores, and making outbound service and parts calls. The Service Coordinator we are looking for must possess outstanding communication, multi-tasking skills, customer service skills, speak articulately, be self-motivated, and detail oriented. The Service Coordinator is a full-time position. Knauz Automotive Group is a professional and friendly work environment with unparalleled earning and growth potential

Job Description

Business Development Center Representative

Responsibilities:

The Business Development Center (BDC) Representative is responsible for developing , processing, managing, following up and tracking all Knauz customers as it pertains to service, parts and sales departments.

·         Gather accurate customer information to create a database  for continual follow-up and retention

·         Build and maintain knowledge of product information, current sales pricing, and dealership & manufacturer event and promotions

·         Demonstrate an understanding that business is built on customer satisfaction, and being devoted to guaranteeing customer satisfaction

·         Utilize phone skills to set solid appointments with daily customer call-ins

·         Follow up with customers about services regarding their vehicles

·         Contact at least 20 customers per days as part of your out bound calls

·         Forecast goals at the beginning of each month

Qualifications

·         Prior customer service experience, required

·         Experience working in a dealership setting, preferred

·         Ability to work Saturdays

·         Be a team-player focused on providing exemplary customer service

·         Strong communication skills

·         Be comfortable with communication both in-person and over the phone

·         Time management- manage one's own time

·         Basic computer skills, including the ability to type accurately and efficiently

·         Phone experience

 

 

Required Skills

·         Positive attitude and enthusiasm

·         Friendly personality

·         Self-motivation

·         Professional work ethic

·         Self-motivated with solid work habits

·         The ability to multi-task between computer programs while assisting customers on the phone

·         Adaptable to change

·         Approachable and open to feedback; coachable

·         Problem solving skills, including the ability to maintain composure under stress

·         Ability to interact professionally with customers and staff

·         Professional appearance

  • Multi-lingual language proficiency a plus

Our Commitment to You

·         Life, Health and Dental Plans

·         401K with partial employer match

·         Paid vacation,  holiday and personal days

·         The training and support to help you excel in your position, while allowing you to advance within the organization

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test and possess a valid driver license.

Please email your resume to: mmiscichowski@knauz.com


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Contact

Knauz MINI

409A Skokie Hwy
Directions Lake Bluff, IL 60044

  • Sales: (847) 604-5050
  • Service: (847) 604-5050
  • Parts: (847) 604-5050

Hours

  • Mon 9:00 AM - 8:00 PM
  • Tues 9:00 AM - 8:00 PM
  • Wed 9:00 AM - 8:00 PM
  • Thurs 9:00 AM - 8:00 PM
  • Fri 9:00 AM - 6:00 PM
  • Sat 9:00 AM - 5:00 PM
  • Sun Closed
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