Knauz MINI
409A Skokie Hwy, Lake Bluff IL 60044 • Main Phone: (877) 219-8237 • Service: (877) 219-8237
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   John Z., Lake Bluff, IL May 20, 2013
  •   5.0
      –   John D., Libertyville, IL May 14, 2013
  •   5.0
      –   Peter M., Deerfield, IL May 13, 2013
  •   5.0
      –   Laura S., Deerfield, IL May 13, 2013
  •   5.0
    "I have bought quite a few cars during my time, and, this time, was the MOST efficient - test drive, paperwork, process - all done with nary a wasted breath. Staff that my husband and I dealt with were friendly and very accomadating. I wish I would have asked for a pink Mini Cooper travel bag!"   –   Michelle C., Spring Grove, IL May 9, 2013
  •   5.0
      –   Erin K., Lake in the Hills, IL May 9, 2013
  •   5.0
    "A pleasurable and excellent car buying experience."   –   Joel G., Buffalo Grove, IL May 3, 2013
  •   5.0
      –   John B., Glenview, IL May 1, 2013
  •   5.0
    "Love my mini!! Jason was great to work with!!"   –   Amy S., Riverwoods, IL Apr 24, 2013
  •   5.0
    "A very nice experience, no stress, no pressure, just lots of knowledge, friendliness and professionalism. They really go the extra step to insure you are totally satisfied when and knowledgeable when you leave with your vehicle. Love our new MINI!!"   –   Barbara B., Mount Pleasant, WI Apr 21, 2013
  •   4.0
      –   Gary E., Northfield, IL Apr 10, 2013
  •   5.0
      –   Donna B., Northbrook, IL Apr 9, 2013
  •   4.0
    "Excellent service/sales person. Advertising about lease cost was absolutely misleading."   –   Vlad G., Glenview, IL Apr 4, 2013
  •   5.0
      –   Joan R., Kenosha, WI Mar 30, 2013
  •   5.0
      –   Timothy P., Chicago, IL Mar 26, 2013
  •   5.0
      –   Katherine L., Chicago, IL Mar 20, 2013
  •   5.0
      –   James & Lorraine F., Libertyville, IL Mar 18, 2013
  •   5.0
    "FANTASTIC PEOPLE..GREAT...JUST MISSED MY FLAT SURFACE IN TRUNK..LOVE U ALL...THANKS..MARY ANN....U COULD FORWARD A NEW PACEMAN FOR BEING A GREAT MINICAR BUFF..HE HE..MARY ANN"   –   Mary H., Glenview, IL Mar 18, 2013
  •   5.0
      –   Jill M., Kingman, IN Mar 3, 2013
Service Rating 4.7
  •   4.0
      –   Laurel L., Deerfield, IL May 19, 2013
  •   5.0
      –   Naly C., Wheeling, IL May 19, 2013
  •   5.0
    "Steve is why I go to Knauz. He is always so pleasant, and I know what service is being in retail for 35 years. Bravo to Steve and the crew at Knauz!"   –   Kevin W., Lake Forest, IL May 17, 2013
  •   4.0
      –   Angela B., Lake Bluff, IL May 17, 2013
  •   5.0
    "Great service experience, pleasant and efficient."   –   Thomas S., Libertyville, IL May 17, 2013
  •   5.0
      –   Kathryn R., Vernon Hills, IL May 17, 2013
  •   4.5
      –   Marina S., Wauconda, IL May 16, 2013
  •   5.0
      –   Maureen M., Park Ridge, IL May 16, 2013
  •   4.5
      –   John H., Kenosha, WI May 15, 2013
  •   5.0
      –   James M., Mundelein, IL May 15, 2013
  •   4.0
      –   Mary H., Glenview, IL May 14, 2013
  •   5.0
      –   Michael P., Lake Forest, IL May 13, 2013
  •   5.0
      –   Margaret G., Skokie, IL May 13, 2013
  •   3.0
    "I had schedule an appointment a week prior to when my car actually was taken in for a new steering wheel (which was known when scheduling the appointment.) When I got there, i was informed that it would take a week to get the steering wheel in, which was sort of annoying since I rearranged my schedule to be there. Then, y'll had my car for four days and apparently neededa replacement for the replacement steering wheel. This process took two weeks."   –   MINI Owner, Lake Bluff, IL May 12, 2013
  •   5.0
      –   Sophie G., Buffalo Grove, IL May 11, 2013
  •   5.0
      –   Robert O., Northbrook, IL May 10, 2013
  •   5.0
      –   Elaine T., Highwood, IL May 10, 2013
  •   5.0
      –   Susan M., Kenosha, WI May 9, 2013
  •   4.5
      –   Jonathan M., Gurnee, IL May 9, 2013
  •   4.5
      –   Mary T., Libertyville, IL May 7, 2013
  •   5.0
      –   Elly E., Riverwoods, IL May 7, 2013
  •   5.0
      –   Ray M., Mundelein, IL May 4, 2013
  •   5.0
    "appointment on short notice, car went right in, was done sooner than expected."   –   Anthony B., Gurnee, IL May 3, 2013
  •   5.0
    "I was really worried Bout the oil spots under my mini, just purchased two days previously. My concerns were taken seriously and I incurred no cost during the process. Awesome."   –   Michelle C., Spring Grove, IL May 3, 2013
  •   5.0
    "Steve and his crew are great. Your entire staff is awesome... I am tempted to ask for a job, because I would enjoy working there with professionals -"   –   Troy T., Lincolnshire, IL May 2, 2013
  •   5.0
      –   Alan B., Riverwoods, IL May 2, 2013
  •   5.0
      –   Lynne B., Northbrook, IL May 2, 2013
  •   5.0
      –   William ( mini owner Phyllis, wife) D., Libertyville, IL Apr 30, 2013
  •   4.0
      –   Andrew S., Deerfield, IL Apr 26, 2013
  •   3.5
    "Some maltreatment of my car was noticeable"   –   John K., Lake Bluff, IL Apr 26, 2013
  •   5.0
      –   Paul H., Kenosha, WI Apr 25, 2013
  •   5.0
      –   Laura P., Lake Barrington, IL Apr 25, 2013
  •   5.0
      –   Beth B., Lake Villa, IL Apr 22, 2013
  •   5.0
      –   Larry & Beth H., Lake Forest, IL Apr 22, 2013
  •   5.0
      –   Katherine M., Lake Bluff, IL Apr 22, 2013
  •   5.0
    "Everyone was very friendly and efficient."   –   Timothy H., Libertyville, IL Apr 22, 2013
  •   5.0
      –   Tom K., Northbrook, IL Apr 22, 2013
  •   4.5
    "After getting my car the cbs said I had 3700 miles to my next oil change,had to go back in to ask why the oil monitor icon had not been reset,and was told because of the major service coming up it wasn't being done.There is a 900 mile difference between the two."   –   David L., Grayslake, IL Apr 22, 2013
  •   5.0
      –   Debbie S., Wilmette, IL Apr 22, 2013
  •   5.0
      –   Keith L., Lindenhurst, IL Apr 21, 2013
  •   5.0
    "I was a walk-in and they help me with out an appt"   –   Amy A., Oak Creek, WI Apr 20, 2013
  •   4.5
    "My service man was Steve Porch, he took the time to explain the work that was needed on my Mini."   –   Karen D., Libertyville, IL Apr 20, 2013
  •   5.0
      –   Gregory M., Highland Park, IL Apr 20, 2013
  •   5.0
      –   Richard S., Ingleside, IL Apr 19, 2013
  •   5.0
      –   Alastair C., Lake Geneva, WI Apr 19, 2013
  •   5.0
      –   Kevin M., Glencoe, IL Apr 19, 2013
  •   5.0
    "Steve Porch did a great job (as he always does) keeping me informed. Providing updates when he says he will, and making sure the car was well taken care of."   –   Nicholas S., Deerfield, IL Apr 19, 2013
  •   5.0
    "fixed the light I knew was out and another that I didn't know was out."   –   Miss S., Lake Forest, IL Apr 18, 2013
  •   4.5
    "No more cookies! I am sad."   –   Kristen H., Grayslake, IL Apr 16, 2013
  •   5.0
      –   Paul R., Grayslake, IL Apr 16, 2013
  •   5.0
      –   Andre Y., Chicago, IL Apr 12, 2013
  •   4.5
      –   Thais B., Lake Bluff, IL Apr 11, 2013
  •   5.0
      –   Carolyn S., Evanston, IL Apr 11, 2013
  •   5.0
      –   Mary S., Mundelein, IL Apr 9, 2013
  •   4.5
    "Great service.thank you."   –   Tae C., Hainesville, IL Apr 9, 2013
  •   3.0
    "took 3 hours to service my car when i was told it would be 1:30"   –   MINI Owner, Kenosha, WI Apr 8, 2013
  •   5.0
      –   Caryn C., Libertyville, IL Apr 8, 2013
  •   4.0
      –   William T., Pleasant Prairie, WI Apr 7, 2013
  •   4.0
      –   MINI Owner, Antioch, IL Apr 4, 2013
  •   5.0
      –   David K., Skokie, IL Apr 4, 2013
  •   5.0
      –   Paul W., Barrington, IL Apr 3, 2013
  •   4.5
      –   Richard H., Lake Forest, IL Apr 3, 2013
  •   5.0
    "Service finished as promised, car was returned clean and i loved the card inside of who did the clean."   –   Timothy C., Twin Lakes, WI Mar 31, 2013
  •   5.0
    "Steve Porch was very helpful. Thank you!"   –   Michael B., Mundelein, IL Mar 30, 2013
  •   5.0
      –   Marina P., Lake Bluff, IL Mar 30, 2013
  •   4.0
    "My key fob no longer locks my doors and the service writer was going to find out if that was covered under the warranty, which I hope it is, as I have only had the car just over a year and a half. He was going to call me and let me know, but I have not heard back from him. It's no hurry, I have another key, but if I should lose this key and I have to use the other one, I will be unable to lock my car. Which I also think is kind of dumb that I cannot lock my car manually so I have to leave my car unlocked an vulnerable. Please advise how to lock my car in another way if possible. thank you."   –   Jeffrey J., Crystal Lake, IL Mar 27, 2013
  •   5.0
      –   Stacy M., Union Grove, WI Mar 27, 2013
  •   5.0
      –   Sharon K., Zion, IL Mar 26, 2013
  •   5.0
      –   Robert S., Park Ridge, IL Mar 26, 2013
  •   5.0
      –   Chris C., Libertyville, IL Mar 25, 2013
  •   5.0
    "Great service. On time too."   –   MINI Owner, Chicago, IL Mar 24, 2013
  •   5.0
      –   Gary W., Highland Park, IL Mar 24, 2013
  •   2.0
    "I told service manager to adress "warning Yellow sign" that I have been getting everytime I start the car. Despite that, that warning sign keeps coming on every time I start the car!"   –   Chandra M., Skokie, IL Mar 23, 2013
  •   4.5
      –   Lisabeth / Scott M., Kenosha, WI Mar 22, 2013
  •   5.0
      –   Enrique L., Highland Park, IL Mar 21, 2013
  •   5.0
    "Took a few extra days to fix issue but I was happy to have the use of the courtesy car so it didn't create an issue."   –   Matthew R., Lake Forest, IL Mar 21, 2013
  •   4.5
      –   Kathleen V., Evanston, IL Mar 21, 2013
  •   5.0
      –   Tariq S., Milwaukee, WI Mar 19, 2013
  •   5.0
    "Excellent service."   –   Malgorzata J., Bannockburn, IL Mar 16, 2013
  •   5.0
    "Outstanding service...total professionals"   –   Chris A., Highland Park, IL Mar 16, 2013
  •   5.0
      –   Joseph A., Evanston, IL Mar 15, 2013
  •   5.0
      –   James M., Mundelein, IL Mar 11, 2013
  •   5.0
      –   Karen K., Lake Bluff, IL Mar 9, 2013
  •   5.0
      –   Robert S., Evanston, IL Mar 9, 2013
  •   2.0
    "Steve was very helpful; however he was not in when I picked up my car. The other service advisor was very dismissive and quite frankly unknowledgable about my car and condesending."   –   Chris R., Kenosha, WI Mar 8, 2013
  •   5.0
    "Steve Porch is always so helpful and knowledgeable when it comes to anything regarding my 2010 MINI. Joel is also very helpful with the inside gadgets of the computet of the MINI."   –   Erin G., Libertyville, IL Mar 8, 2013
  •   5.0
      –   ., , Mar 7, 2013
  •   5.0
    "Steve porch is great"   –   Angela B., Lake Bluff, IL Mar 4, 2013
  •   5.0
      –   Kathleen H., Wadsworth, IL Mar 3, 2013
  •   5.0
    "Thanks to Steve/Joel! Tracking down the cause of elusive rattles is tedious and time consuming. I appreciate the patience and good work."   –   Dan C., Evanston, IL Mar 3, 2013
  •   5.0
      –   Donald R., Wadsworth, IL Mar 1, 2013
  •   5.0
    "From arrival to departure, it was absolutely delightful!"   –   Debra H., Kenosha, WI Feb 28, 2013
  •   5.0
      –   Melissa H., Mundelein, IL Feb 24, 2013
  •   4.5
      –   Lori W., Kenosha, WI Feb 24, 2013
  •   4.5
      –   Anne F., Oak Park, IL Feb 23, 2013
  •   5.0
      –   Marsha P., Lake Bluff, IL Feb 23, 2013
  •   5.0
      –   Joan P., Park Ridge, IL Feb 22, 2013
  •   5.0
      –   Thomas E., Evanston, IL Feb 21, 2013
  •   5.0
      –   Florence R., La Grange Park, IL Feb 21, 2013
  •   3.5
    "Was told service would take 1 hour but took 2 hours. Everyone that came after me was done before me and two of them had the same things done to their cars. Windshield wipers still do not work well."   –   MINI Owner, Grayslake, IL Feb 21, 2013
  •   4.5
      –   Rebecca S., Highland Park, IL Feb 20, 2013
Knauz MINI 409A Skokie Hwy Lake Bluff , IL 60044 Sales: (877) 219-8237