Knauz MINI
409A Skokie Hwy, Lake Bluff IL 60044 • Main Phone: (877) 219-8237 • Service: (877) 219-8237
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.7
  •   5.0
    "I am thoroughly happy w/my new Mini Countryman. I have been a devoted Volvo owner in the past but now realize how wonderful the Mini brand is."   –   MINI Owner, Springfield, IL Jan 31, 2012
  •   5.0
      –   MINI Owner, Elmwood Park, IL Jan 26, 2012
  •   4.0
      –   Matthew L., Vernon Hills, IL Jan 22, 2012
  •   3.5
    "Purchase experience was fine except that pickup was a nightmare for us & closing manager, took twice as long as it should have due to TWO inexplicable errors in paperwork: (1) Car was titled in husband's name only despite salesman being told it was for wife & loan application being filled out with both names; it should have been titled in both names (BTW - wife is responding despite you addressing survey query to husband only - he doesn't drive the car, guys) & (2) the city was wrong on our address despite our having given drivers' licenses with correct address & filling out all paperwork including finance application with correct address. Why didn't someone at Knauz review the documents before we started our late afternoon purchase? We'd arrived early and were at Knauz for 1+ hour waiting time and 1-1/2+ hour to complete paperwork. AWFUL! - and not the service we expect from Knauz. If it weren't for those problems, I'd have rated 4.5, but the paperwork experience was no more than a 1.5."   –   MINI Owner, Riverwoods, IL Jan 22, 2012
  •   4.5
    "Spent more time than quoted getting paperwork completed"   –   MINI Owner, Grayslake, IL Jan 18, 2012
  •   5.0
      –   Douglas H., Evanston, IL Jan 9, 2012
  •   4.5
      –   Robert M., Lake Bluff, IL Dec 14, 2011
  •   5.0
      –   ., Schaumburg, IL Dec 14, 2011
  •   5.0
    "Knauz is great. No pressure to buy and sales experience was good."   –   Troy M., Kenosha, WI Dec 11, 2011
  •   5.0
      –   Christopher J., Buffalo Grove, IL Dec 7, 2011
  •   5.0
    "Buying a Mini from Bob Banks and Knauz was very enjoyable. Attentive service without any negatives. From test drives, to ordering the car we wanted to delivery all went smoothly and as promised. No surprises whatsoever. I would recommend Knauz to friends or family for a car purchase. Thanks."   –   James R., Barrington, IL Nov 21, 2011
  •   5.0
      –   William R., Buffalo Grove, IL Nov 21, 2011
Service Rating 4.8
  •   4.5
      –   MINI Owner, Lake Villa, IL Feb 16, 2012
  •   4.5
      –   William W., Chicago, IL Feb 16, 2012
  •   5.0
    "Steve Porch is a great service rep! Super friendly and helpful!"   –   Korrina G., WAUKEGAN, IL Feb 16, 2012
  •   4.5
      –   Jamie S., CHICAGO, IL Feb 15, 2012
  •   5.0
    "They are always ready to take care of my needs"   –   Thomas D., Gurnee, IL Feb 13, 2012
  •   5.0
    "Everyone is wonderful and very helpful!"   –   Susan M., Kenosha, WI Feb 12, 2012
  •   5.0
      –   Kevin G., Deerfield, IL Feb 11, 2012
  •   5.0
      –   John V., Great Lakes, IL Feb 11, 2012
  •   5.0
    "Steve, the Service Manager, treats me like I'm their most valued customer. The option of getting shuttle service or a loaner is outstanding. I've never been the slightest bit inconvenienced when I've needed to drop off my car."   –   Linda H., Gurnee, IL Feb 9, 2012
  •   5.0
    "Once again, my motoring advisor Steve did a great job and was very pleasant to deal with during my visit. Please make sure his efforts and professionalism are acknowledged."   –   David K., Skokie, IL Feb 8, 2012
  •   5.0
      –   MINI Owner, Highland Park, IL Feb 8, 2012
  •   5.0
    "Communication, inspection, repairs and follow-up are superb!!"   –   MINI Owner, Wilmette, IL Feb 2, 2012
  •   5.0
      –   Tonya B., Kenosha, WI Feb 1, 2012
  •   4.5
      –   MINI Owner, Chicago, IL Feb 1, 2012
  •   5.0
      –   Ashley B., Round Lake, IL Feb 1, 2012
  •   5.0
      –   MINI Owner, Lake Forest, IL Jan 30, 2012
  •   5.0
      –   John K., Skokie, IL Jan 30, 2012
  •   5.0
    "I was treated wonderfully from beginning to end - making the appointment as well as Steve helping me through the analysis and really showing that he was caring for my best interest. (ACTUALLY THE CAR IS IN THE POSSESSION OF MRS. ORLEY HERRON WHO TOOK CARE OF THE APPOINTMENT)"   –   Orley H., Lake Forest, IL Jan 29, 2012
  •   4.5
    "When I called to make the appointment, I spoke to someone at client care. I was told that putting 2 tires on and checking out my car should only take 1 1/2 hours, so I didn't ask for a loaner. We brought the car in the night before and it wasn't ready until 4:30 the next day. When I mentioned this to Steve Porch, he apologized and said that the client care person shouldn't have told me it would be 1 1/2 hours, when they should have known it would take longer."   –   MINI Owner, Lincolnshire, IL Jan 28, 2012
  •   4.5
    "Promptly took care of my issue."   –   Christopher J., Wheeling, IL Jan 27, 2012
  •   5.0
      –   Robert S., Northbrook, IL Jan 23, 2012
  •   5.0
    "Service at Knauz that is, not happy with the support from Mini!"   –   MINI Owner, Pleasant Prairie, WI Jan 22, 2012
  •   5.0
    "They got me in fast, gave me a loaner fast, and were very kind throughout the whole process."   –   Janice Z., Grayslake, IL Jan 22, 2012
  •   5.0
      –   MINI Owner, Lincolnshire, IL Jan 21, 2012
  •   5.0
    "All staff was very helpful and welcoming. Jeremy was extremely nice and allowed me to have a BMW loaner so I could test drive it to see what they were like. The problem I was having was fixed and I was very pleased with that."   –   Melissa H., Mundelein, IL Jan 21, 2012
  •   4.0
    "NIce waiting area, nice amenities. Long time from end of service to 'here's' your car."   –   MINI Owner, Salem, WI Jan 20, 2012
  •   4.5
      –   Heather K., Morton Grove, IL Jan 20, 2012
  •   3.5
      –   MINI Owner, Cary, IL Jan 19, 2012
  •   5.0
      –   MINI Owner, Chicago, IL Jan 14, 2012
  •   5.0
      –   Leon B., Highland Park, IL Jan 14, 2012
  •   4.5
      –   MINI Owner, Decatur, IL Jan 13, 2012
  •   4.5
      –   MINI Owner, Highland Park, IL Jan 12, 2012
  •   4.5
      –   Steve P., Gurnee, IL Jan 6, 2012
  •   5.0
      –   Donald R., Wadsworth, IL Jan 3, 2012
  •   4.0
      –   MINI Owner, Buffalo Grove, IL Jan 1, 2012
  •   5.0
      –   Steven C., Lindenhurst, IL Dec 31, 2011
  •   5.0
      –   MINI Owner, Chicago, IL Dec 31, 2011
  •   5.0
      –   Hong B., Buffalo Grove, IL Dec 30, 2011
  •   5.0
      –   Carl G., Round Lake, IL Dec 30, 2011
  •   5.0
    "Very positive experience with a knowledgeable, friendly service advisor."   –   MINI Owner, Libertyville, IL Dec 29, 2011
  •   5.0
      –   Patrick K., Grayslake, IL Dec 29, 2011
  •   4.0
      –   Gillian H., Vernon Hills, IL Dec 22, 2011
  •   3.0
      –   Emmanuel P., Round Lake, IL Dec 21, 2011
  •   3.0
      –   Brian L., Waukegan, IL Dec 21, 2011
  •   4.5
    "This was a good service experience. No problems, no frustrations, all work done as promised. I'll be back."   –   Susan S., Rochester, NY Dec 17, 2011
  •   5.0
      –   Barbara S., Glencoe, IL Dec 17, 2011
  •   4.5
      –   Wayne K., Trevor, WI Dec 14, 2011
  •   4.5
      –   Lance M., Chicago, IL Dec 14, 2011
  •   4.5
      –   Maureen M., Park Ridge, IL Dec 14, 2011
  •   4.5
      –   James M., Mundelein, IL Dec 13, 2011
  •   5.0
      –   Patricia A., EVANSTON, IL Dec 13, 2011
  •   5.0
    "Everyone encountered said "hello" and every question was taken seriously and answered completely."   –   MINI Owner, Gurnee, IL Dec 13, 2011
  •   5.0
      –   Toni C., Lake Forest, IL Dec 13, 2011
  •   5.0
      –   MINI Owner, Northbrook, IL Dec 13, 2011
  •   5.0
      –   Sarita W., Chicago, IL Dec 13, 2011
  •   5.0
      –   MINI Owner, Lincolnshire, IL Dec 13, 2011
  •   5.0
      –   Michael M., Northfield, IL Dec 13, 2011
  •   4.0
      –   Mark R., Winthrop Harbor, IL Dec 10, 2011
  •   5.0
      –   MINI Owner, Evanston, IL Dec 8, 2011
  •   5.0
    "I recently switched Mini service agents and based on my first visit, Knauz hosts a really excellent team. Very efficient and enjoyable, fast in and out, open and honest, helpful and informative - what more can you need?"   –   Nick L., Beach Park, IL Dec 7, 2011
  •   5.0
      –   Jeffrey K., Glenview, IL Dec 7, 2011
  •   4.5
      –   ., , Dec 7, 2011
  •   5.0
      –   Joan J., Lake Forest, IL Dec 1, 2011
  •   5.0
      –   Joan M., Palatine, IL Dec 1, 2011
  •   5.0
      –   Erik Z., Grayslake, IL Dec 1, 2011
  •   5.0
      –   Thomas S., Libertyville, IL Dec 1, 2011
  •   5.0
      –   Cynthia M., Kenosha, WI Dec 1, 2011
  •   5.0
      –   MINI Owner, Chicago, IL Nov 30, 2011
  •   5.0
      –   Richard C., Lincolnshire, IL Nov 30, 2011
  •   4.5
    "The only thing I had a problem with was that I had a blue robot in my cup holder that vanished during my mini's visit. I would like to have it returned if it's found."   –   Justine B., Grayslake, IL Nov 29, 2011
  •   5.0
      –   Glen E., Grayslake, IL Nov 29, 2011
  •   4.5
    "Steve Porch is so helpful in explaining the work and so courteous... what a pleasure he is"   –   Danielle P., Wilmette, IL Nov 29, 2011
  •   5.0
      –   Wieslaw W., Lake Forest, IL Nov 25, 2011
  •   5.0
    "As always the best!"   –   Mara M., Deerfield, IL Nov 24, 2011
  •   5.0
      –   Stephen L., Mundelein, IL Nov 22, 2011
  •   5.0
      –   Russell W., MENOMINEE, MI Nov 22, 2011
  •   4.5
      –   Christopher J., Wheeling, IL Nov 22, 2011
Knauz MINI 409A Skokie Hwy Lake Bluff , IL 60044 Sales: (877) 219-8237